Privacy Policy

This policy applies to personal data processed by LLM.kiwi in connection with our online services, support operations, and business administration.

If you sign a separate enterprise agreement, that agreement may include additional data protection terms that apply to your account.

Depending on how you use the service, we may collect:

• Account data, such as name, email, auth provider identifiers, and profile data.
• Transactional data, such as plan, invoices, payment status, and usage-linked billing records.
• Technical and security data, such as IP address, request metadata, device and browser information, and audit logs.
• Product interaction data, such as prompts, tool inputs, and generated outputs needed to deliver and secure the service.
• Support data, such as messages and attachments you send to support teams.

We collect data directly from you and from systems that support account access.

• Information submitted through forms, account settings, and API requests.
• Authentication providers you choose (for example, Google or GitHub).
• Service providers handling hosting, telemetry, billing, and abuse prevention.

We use personal data to operate, secure, and improve LLM.kiwi, including to:

• Provision accounts, authenticate users, and enforce permissions.
• Deliver AI requests, model access, dashboards, and billing workflows.
• Detect abuse, prevent fraud, and investigate security incidents.
• Provide support, respond to legal requests, and enforce our policies.
• Analyze performance and reliability to maintain service quality.

Where applicable data protection laws require a legal basis, we process data based on one or more of the following:

• Performance of a contract with you.
• Legitimate interests in operating and securing our services.
• Compliance with legal obligations.
• Your consent, where consent is required by law.

We may share data with trusted providers and counterparties, including:

• Infrastructure, authentication, monitoring, and payment processors.
• Professional advisors and auditors under confidentiality obligations.
• Authorities when required by law, regulation, or valid legal process.
• Successors in connection with a merger, acquisition, financing, or asset transfer.

We do not sell personal data for money. If laws treat certain ad-tech transfers as "sale" or "sharing," you can manage preferences via our cookie controls where available.

Your data may be processed in countries other than your own. When required, we use contractual and technical safeguards designed to protect transferred data.

We retain personal data only as long as needed for service delivery, security, dispute resolution, legal compliance, and legitimate business operations.

Retention periods vary by data type, risk profile, and legal requirements. We delete or de-identify data when retention is no longer necessary.

We use organizational and technical controls such as encryption in transit, least-privilege access controls, key protection, and logging for incident response.

No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, object, or export certain personal data.

You may also have the right to withdraw consent where processing is based on consent. We will not discriminate against users for exercising applicable privacy rights.

LLM.kiwi is not directed to children under 13, and we do not knowingly collect personal data from children under 13. If you believe such data was submitted, contact us and we will take appropriate action.

We may update this Privacy Policy from time to time. If we make material changes, we will post the revised version and update the Last updated date.

For privacy requests or questions, contact hello@llm.kiwi. See our Cookie Policy for details about browser storage technologies.